OUTLOOK FENCING SUPPORT

Maintenance & Warranty Requests

Tell us what needs attention, upload clear photos and choose a preferred service date. We will review your request before confirming an appointment.

Start Your Request

Call 03 9021 0064

Before you submit

Have the service address ready.
Include the original job or invoice number if known.
Attach clear overview and close-up photos.
Describe when the issue started and what has changed.

Submitting the form requests a review—it does not automatically confirm an appointment or warranty coverage.

HOW IT WORKS

A clearer way to request service

Send the information once, with the photos we need to assess the next step.

01

Choose the request type

Select paid maintenance or a potential warranty issue so it reaches us with the right context.

02

Add details and photos

Provide the address, installation information and clear images showing the overall area and the fault.

03

We review and respond

Our team checks the submission and contacts you to confirm the appropriate action and attendance details.

PAID SERVICE

Maintenance & repairs

Choose maintenance for adjustments, servicing, wear-and-tear repairs, accidental damage, modifications or work outside an applicable warranty.

Standard attendance: $302.50 including GST for one technician and the first 45 minutes. Parts and additional work are extra and will be discussed with you.

ASSESSMENT REQUEST

Potential warranty issue

Choose warranty when you believe previously completed Outlook Fencing work may require assessment under an applicable warranty.

Warranty status is determined after review. Damage, third-party alterations, misuse and normal wear may not be covered. Your Australian Consumer Law rights are unaffected.

Maintenance appointments are generally Fridays

The form offers the next available Friday dates. Public holidays are excluded automatically.

Need another day?

Select the other-time option and tell us what you need. Alternative or out-of-hours appointments are by prior agreement and may attract an additional service charge.

SEND YOUR REQUEST

Maintenance and warranty request form

Complete the form below as fully as possible. Required information and photos help us assess your request more quickly.

OUTLOOK FENCING SUPPORT

Request Maintenance or a Warranty Review

Tell us what is happening and attach clear photos. We will review your request before confirming an appointment.

What do you need help with? Paid maintenanceServicing, adjustment or repair work Potential warranty issueRequest an assessment of previously completed work

Full name * Mobile number * Email address * Original job or invoice number Service address * Suburb * Postcode * Approximate installation date Product or installation type Describe the issue *

Preferred service date *

This is a preferred date only. Your appointment is not confirmed until Outlook Fencing reviews the request and sends confirmation.

Photos or supporting documents Up to 5 files. JPG, PNG, WebP, HEIC or PDF. Maximum combined size 20 MB. This issue may affect safety, security, or pool-barrier operation. I confirm the details are accurate and understand this is a request, not a confirmed appointment. *

Pool-barrier or gate safety concern?

If a pool barrier, self-closing gate or automatic gate is not operating safely, restrict access to the affected area and do not rely on the faulty component. Submit the request promptly and call us if the situation needs urgent attention.

This online form is not an emergency service and does not confirm immediate attendance.

COMMON QUESTIONS

Before requesting a visit

These answers explain how requests are assessed and scheduled.

Does submitting the form book an appointment?

No. The form sends your request to Outlook Fencing for review. We will contact you before an appointment is confirmed.

What should I include in the photos?

Include at least one wide photo showing the surrounding area and clear close-up photos of the issue. Images of hinges, latches, posts, motors or damaged components can also help.

How do you decide whether an issue is covered by warranty?

We review the original work, the reported issue, installation date, photos and any relevant changes or damage. An on-site assessment may be required before coverage is confirmed.

Can I request a day other than Friday?

Yes. Use the other-time option. Alternative and out-of-hours attendance is by agreement and may involve an additional charge.

What if I cannot find my original job number?

Submit the address, approximate installation date and customer details used for the original work. We will use those details to help locate the job history.

Need help before submitting?

Call the Outlook Fencing office if you are unsure which request type to select or if the issue presents an immediate safety concern.